Specialist consulting for franchised and independent car dealerships. From operational efficiency to aftersales profitability, I work directly with your team to deliver measurable results.
Hands-on, practical consulting tailored to the unique pressures facing modern car dealerships — from OEM compliance to customer experience.
Maximise workshop throughput, labour efficiency, and service retention. Deep-dive reviews of your service department KPIs and actionable improvement plans.
Structured sales process review, mystery shopping, and bespoke training for new and used vehicle sales teams. F&I compliance and penetration improvement included.
Composite analysis, departmental P&L review, and benchmarking against OEM and industry standards. Identify where profit is being left on the table.
Preparation for manufacturer audits, standards reviews, and programme compliance across retail standards, customer experience, and facility requirements.
Org chart reviews, role definition, management layering, and process re-engineering for dealerships undergoing growth, acquisition, or recovery.
CSI strategy, online reputation management, and the implementation of customer-first processes that drive repeat business and referral volume.
With over two decades working across franchised dealer groups, manufacturer networks, and independent operators, I bring a ground-level understanding of how dealerships actually function — and where the gaps really lie.
I've held senior roles in aftersales management, group operations, and manufacturer retail development, giving me a 360° view that pure consultants rarely have. My engagements are always hands-on: I work alongside your people, not just from a spreadsheet.
Fully booked doesn't mean unavailable for a conversation. Send me your details and I'll reach out as my schedule opens up for 2026 engagements.
All enquiries are treated in confidence. Typical response time is 2–3 business days.